Purpose

Arabian Borka Collection always want to achieve our customer’s ultimate satisfaction. And following this, we did our best to make a return policy with extended service, which is suitable for our valuable customer.
Following Conditions Will Qualify Under Return & Exchange Policy
1. If any of our Products failed to meet the quality parameter, such as –
• Physically Damaged Product
• Major Defects
• Size or, fitting issue
2. If Arabian Borka Collection delivers the wrong items to the customer.
3. Product Lost during shipment.
4. If any technical error occurred – Wrong Order placement, Money Deduction.
How to Exchange
1. If you face any issue with our Product, immediately call us – (+01743-779207) or, you can directly message us on Official Facebook page. (https://www.facebook.com/arabianborkacollectionbd/) once you receive the Product (within 24hour)
2. Alternatively, you can go to your nearest Arabian Borka Collection outlet to return the Product and exchange the desired one. (Note: if that similar Product is available at that specific outlet)
3. If it’s not possible, then you can send your Product to our warehouse.
Also Please Note That
1. Customer needs to send us the scan copy or image of the invoice of the courier service that the customer used during the return process.
2. Footwear/Bag/Jewellery Accessories/Home Decor – can be exchanged only in case of not being satisfied with the product’s Quality or if the Product is damaged or defective.
3. After receiving the Product, Arabian Borka Collection has full authority to take a decision on whether the Product will be applicable for exchange or refund policy.
4. As per policy, all the refunds by Arabian Borka Collection will be issued as a Voucher for future online purchases from www.arabianborkacollection.com
5. Any Product sold under any Sale/Discount offer cannot be exchanged or returned, unless the product is defective or damaged.